BACP welcomes feedback on how we can improve our communication and service to our members and non-members to ensure that the service provided is valued and relevant at all times. Telling us when you are unhappy is important as it means we have an opportunity to put things right.
If the complaint relates to one of our policies , we won't necessarily be able to change things, but we will record why you are unhappy to help us improve for the future.
How you can complain
This can be made by way of a formal e-mail, letter or you can complete the form on the complaints section of our website, www.bacp.co.uk/crs/complaints.php
Call us on 01455 883300, Monday to Friday, 9.00am – 5.00pm and we will see if we can help you with your enquiry.
Any written complaints should be directed to:-
The Customer Services Manager, BACP House, 15 St John's Business Park, Lutterworth, Leicestershire. LE17 4HB