bacp : customer services
 
   
corner
L
L
corner
corner
>
>
>
>
>
>
>
corner
corner
small fontClick here to return to the default sized textsmall fontClick here to view the page in a medium sized fontsmall fontClick here to view the page in the largest font, this is for use by people with sight disabilities
corner
Print Page download as pdf

 
Complaints

BACP welcomes feedback on how we can improve our communication and service to our members and non-members to ensure that the service provided is valued and relevant at all times. Telling us when you are unhappy is important as it means we have an opportunity to put things right.

If the complaint relates to one of our policies , we won't necessarily be able to change things, but we will record why you are unhappy to help us improve for the future.

How you can complain

This can be made by way of a formal e-mail, letter or you can complete the form on the complaints section of our website, www.bacp.co.uk/crs/complaints.php

By phone:-

Call us on 01455 883300, Monday to Friday, 9.00am 5.00pm and we will see if we can help you with your enquiry.

By e-mail:-

complaints@bacp.co.uk

By letter:-

Any written complaints should be directed to:-

The Customer Services Manager, BACP House, 15 St John's Business Park, Lutterworth, Leicestershire. LE17 4HB

pdf file BACP Complaints Policy
pdf file BACP Complaints Policy.pdf
Size: 0.04Mb
Click the link above to begin downloading

Complaint:
   
       
corner