Refund policy

Refund eligibility

All paid membership subscriptions or payments for services, for example journal subscriptions, events etc. will be subject to a 30 days cooling-off period from the date of renewal or purchase. Certain services, such as digital content, are exempt from a cooling-off period.

Any fees paid will be refunded in full to you once a written or emailed request to cancel or lapse your membership or service has been received, within the 30 days cooling-off period.

After the 30 days cooling-off period (except downloaded or digital content that have been accessed and membership subscriptions) any refund for products and services i.e. events, accreditation applications, will be subject to an administration charge of £20 where no fault by BACP occurred. We try to refund members by the same method that we received the payment.

Membership subscriptions (including the Therapist directory and CPD hub) will run for 12 months from the date that a membership application is finalised or subscription renewal date, regardless if the fees have been paid upfront in full or they are paid via monthly Direct Debit.

Where fees for membership subscriptions have been fully paid upfront, you will not be eligible for any refunds after the 30 days cooling-off period. Your membership will remain current and you will have access to your member benefits for the full subscription, unless your membership is confirmed as being withdrawn or cancelled.

Conversely where membership subscriptions are paid via monthly Direct Debit, your membership and access to your member benefits will cease within the 12-month subscription period, once a Direct Debit instruction has been cancelled by the member, the bank or BACP.

Exceptions

There are instances where we will not issue a refund even during the 30 days cooling-off period. These are usually where a member has been removed from membership. 

A refund of membership subscriptions, products or services will also not be issued during the 30 days cooling-off period, should the Investigation and Assessment Committee suspend a member from BACP membership for up to 18 months. 

Should an interim suspension be subsequently lifted by the Investigation and Assessment Committee and no further action taken, reparations via a voucher code will be provided for future subscription/s for the period the suspension was in place.  Should the member decide to not renew their membership, a pro-rata refund will be issued instead.

An exception to this ruling is where BACP is advised that a member is deceased. If the fees or subscriptions were paid in full at the annual renewal point, a pro-rata refund will be issued without an administration fee.

Occasionally, members may overpay the membership subscription or service fee. Refunds will automatically be issued for amounts over £5 within 28 days of the payment being processed. Overpayments under this amount can be deducted from next year’s subscription or any additional services requiring payment.

Digital products

The 30 days cooling-off period does not apply to downloaded or accessed products purchased in digital or online form, such as information, online CPD resources, webcasts (this list is not exhaustive). By accessing and downloading these products, you acknowledge that you will lose your right to cancel or receive a refund for this service. However, these products must still be of satisfactory quality, fit for purpose and as described. If they do not conform you have the right to a replacement.

This refund policy should be read in conjunction with the terms and conditions of the product or service that you are purchasing.

BACP’s policies are subject to review and can be amended at any time. It's important that you regularly review these documents.
24 May 2024