The Listening Group was formed in response to our organisational strategy, and brings together a number of colleagues from across BACP each month to review the feedback we've received from our members.
The group's primary aim relates to goal one of our strategy: listening to, learning from and working with our members to inform the work of the Association.
We know that it's hugely important for us to regularly engage with members to understand more about your membership experience, and to use your feedback to help us improve the services we offer.
We want to share the work of our Listening Group with you, so we're producing a monthly report that helps to illustrate some of the key feedback we've received.
This includes the main reasons you contact us, how you currently rate our performance and any action we're taking as a result.
Give us your feedback
If you'd like to share your feedback about any element of your membership experience, we’d love to hear from you.
You can get in touch by emailing us at listening@bacp.co.uk. We review all feedback received, so please do contact us with your comments and suggestions.
We look forward to hearing from you!
Highlights from our Listening Group report - February 2023
Read our reports
You can view all our monthly reports here, including accessible versions:
Standard versions
2023
Listening Group Report February 2023 (pdf 0.1MB)
Listening Group Report January 2023 (pdf 0.1MB)
2022
Listening Group Report November 2022 (pdf 0.2MB)
Listening Group Report October 2022 (pdf 0.2MB)
Listening Group Report September 2022 (pdf 0.2MB)
Listening Group Report July 2022 (pdf 0.2MB)
Listening Group Report June 2022 (pdf 0.3MB)
Listening Group Report May 2022 (pdf 0.3MB)
Listening Group Report April 2022 (pdf 0.3MB)
Listening Group Report March 2022 (pdf 0.3MB)
Listening Group Report February 2022 (pdf 0.3MB)
Listening Group Report January 2022 (pdf 0.3MB)
2021
Listening Group Report December 2021 (pdf 0.2MB)
Listening Group Report October 2021 (pdf 0.2MB)
Listening Group Report September 2021 (pdf 0.2MB)
Listening Group Report August 2021 (pdf 0.2MB)
Listening Group Report July 2021 (pdf 0.2MB)
Listening Group Report June 2021 (pdf 0.2MB)
Listening Group Report May 2021 (pdf 0.2MB)
Accessible versions
2023
Accessible Listening Group Report February 2023 (pdf 0.1MB)
Accessible Listening Group Report January 2023 (pdf 0.1MB)
2022
Accessible Listening Group Report November 2022 (pdf 0.3MB)
Accessible Listening Group Report October 2022 (pdf 0.3MB)
Accessible Listening Group Report September 2022 (pdf 0.3MB)
Accessible Listening Group Report July 2022 (pdf 0.4MB)
Accessible Listening Group Report June 2022 (pdf 0.3MB)
Accessible Listening Group Report May 2022 (pdf 0.3MB)
Accessible Listening Group Report April 2022 (pdf 0.3MB)
Accessible Listening Group Report March 2022 (pdf 0.3MB)
Accessible Listening Group Report February 2022 (pdf 0.3MB)
Accessible Listening Group Report January 2022 (pdf 0.3MB)
2021
Accessible Listening Group Report December 2021 (pdf 0.2MB)
Accessible Listening Group Report October 2021 (pdf 0.2MB)
Accessible Listening Group Report September 2021 (pdf 0.2MB)
Accessible Listening Group Report August 2021 (pdf 0.2MB)
Accessible Listening Group Report July 2021 (pdf 0.2MB)
Accessible Listening Group Report June 2021 (pdf 0.2MB)
Accessible Listening Group Report May 2021 (pdf 0.2MB)
