We've made some important improvements to the Directory contact form process, which potential clients use to contact you via your directory listing.

These changes have combined expert knowledge and feedback from some of our members along with BACP teams including the Therapist Directory, Ethics, Professional Standards, IT, web development and specialists in GDPR and data protection. 

As well as addressing ways to reduce spam, marketing and inappropriate emails being sent, the new contact form process is in keeping with the BACP Ethical Framework.

Client enquiries

When a member of the public sends you an enquiry, you'll receive an email notification from do.not.reply-directories@bacp.co.uk Make sure this email address is in your safe senders list or the enquiries may go into your spam folder. 

To view the content of the encrypted enquiry form:

  • double click on the pdf attachment
  • when prompted for a password, enter your eight digit BACP membership number. You will need to use the full number exactly as it is shown in your members area which includes either one or two zeros at the start, e.g. 00543210 or 01234567. This number is unique to you and not known by anyone outside BACP. Don't use your registration number - i.e. the one that shows on your directory listing.
  • if the pdf doesn't open, try forwarding the message to another device and see if you can open it from there. You can also try logging off, then logging back on again.

Once opened, the message will give you brief details of why the client is contacting you, their contact details and their preferred method of contact. You can save the document to your personal device for your records.

If you have any problems accessing the enquiry form, if the enquiry form was not meant for you, or if you have any questions, please contact the Directories team on directories@bacp.co.uk

Unsolicited emails

As your listing is on a public facing website, we can't completely stop individuals and businesses contacting you about their services. However, the layout of the updated contact form and the new process should reduce the number of such emails you receive.

We advise that you report any contact of this type directly to the Information Commissioner’s Office, (ICO), which is the UK’s independent authority for upholding information rights and data privacy for individuals. The ICO will use the information you provide to identify, investigate and take action against organisations that do not follow the direct marketing rules.

You can also find out details of recent scams and how to report them on our Scams web page.